If you wish to cancel your order please let me know as soon as possible.
Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.
Personalised orders cannot be cancelled once they have been designed and cut, and cannot be refunded unless faulty.
But you are able to amend or cancel your personalised order if I haven’t started designing it yet.
If your papercut arrives with errors or is damaged please let me know as soon as possible via email – [email protected] together with photos of the damage. I will arrange to re-cut and frame it for you as soon as possible.
Please be aware that due to the nature of instant downloads, all non-personalised PDF templates are non-refundable. Personliased PDF templates are refundable if cancelled asap, before any design work has been started.
Communication is the key – I want happy customers so please talk to me 🙂